RETURNS AND REFUND POLICY

This returns policy forms part of our Terms of service.

You can book a return on our line booking portal via www.multisell.co.za/returns. This portal will allow you to supply us with all the necessary information regarding your return. Once completed, you will receive a return ID number that you can use to track your return request with us.

For any further information about our booking portal or our return policy, you can contact us on [email protected]

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

CHANGED OF MIND RETURN

You have 7 days from the date of receipt of your order to return a product to us for any reason whatsoever. We are complying with Section 44 of the ECT Act by allowing you this 7-day period for a return of any nature.

Section 44 of the Electronic Communications and Transactions Act is only applicable if you are a natural person (a human being). You must also be the end user of the product. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. 

Returning goods purchased through the Multisell Online Store is at your own expense. You’ll be able to book and pay for a courier through our online returns booking portal for your convenience.

Please note and pay special attention to this point: To be eligible for a return, your item must be unused (in new, saleable condition) and in the same condition (packaging and inbox accessories intact) that you received it. Handling fees may apply if any of the conditions are not met.

You will be refunded the purchase price of the goods within 7-days following receipt of your return (less any expenses/fees).

WARRANTY RETURN OVERVIEW

All mobile devices that are sold through the Multisell Online Store carry a local manufacturer warranty of 12-months, unless these items are refurbished or demo items.

In accordance with the terms of the CPA of 2008, assuming you qualify as a consumer, then all of our goods sold to you are sold with an implied warranty of quality against any defects for 12-months for normal household or business use, from the time we supplied the goods.

We will replace, repair, or refund the price of any faulty products that you return to us during the 12-month mandatory period, with the exception of refurbished or demo items.

In addition, certain manufacturers in South Africa may offer specific benefits for products purchased through the channel in South Africa which include but are not limited to: Free Screen Replacements; Water Damage Cover; Memberships; Extended Warranty Periods. Please contact the local manufacture regarding the device you have purchased with Multisell to check if your purchase qualifies for any of the manufacturer special offers currently being run in South Africa.

For refurbished, demo products or open-box products, a warranty is provided by Multisell and/or the manufacturer, normally a minimum of 3-months.

All products will be inspected by our returns team on arrival to confirm the fault.

WARRANTY RETURN PROCEDURE

Please ensure your item is packaged securely and insured against any loss/damage or theft in transit. We will not accept responsibility for goods that your send to us should they be lost or damaged in transit.

We will notify you once we have received your return.

Once the goods have been inspected, if any misuse of negligence has been found, we will notify you and this may prevent us from issuing you part / full refund.

If you would like your item replaced or repaired, we will notify of the applicable next steps pending your preference.

If you have opted for a refund, this will be processed to your original payment method unless you have requested otherwise, within 7 working days of receipt of your return. Please allow up to 21 working days for Credit Card refunds to reflect depending on your bank. You may at any time take a matter up with the Consumer Goods and Services ombudsman via www.cgso.org.za or you may also use any other dispute resolution body and/or take legal action. The procedures recommended for dispute resolution under the CPA do not always apply to every order with us.

We respect the rights of our customers on the various Acts that govern commerce in our industry. We seek to achieve a high level of customer satisfaction by offering reliable and effective service to you, our customer.

If you’re not satisfied with our policy or service for any reason, please contact us on [email protected]

RETURNS DUE TO WEB OR HUMAN ERROR

Should something go wrong with your shipment, we will refund you or replace the item that is either incorrect or doesn’t match up to the description on our website at no additional cost to you.

Please contact us on [email protected] within 24 hours following the day of receipt.

ADDITIONAL INFORMATION

On each product page under the “Product Description”, Multisell strives to give online users clear and thorough information regarding Products’ technical specifications.

Multisell strives to provide the correct images that relate and correspond to the respective product pages you are browsing on. However, Multisell does not warrant that Information, Graphic Depictions, and Product Descriptions or other any other content on the Multisell Online Store is accurate, complete, reliable, updated, current, or error-free, even though all efforts that we make to reflect the correctness and accuracy of said information/content. For any further information or questions you may have regarding the above Multisell policy and it’s sections, please contact us on [email protected]